In the early days, the birth of desktop computing resulted in technology that
provided integration between the computer and the telephone: we call it
Computer Telephony Integration or CTI. The concept was delightful to most
technology-minded people, but it never really emerged as a ubiquitous desktop
solution. Today IP-based telephony for business is a hot and growing market,
and many vendors are providing some level of integration with the desktop
computer - the most basic is a software-based phone, the most advanced is
complete control of user communications and multiple forms of media from
which the user may easily select. While this convergence of communications at
the user's desktop provides value for end-user productivity, these
applications are typically independent desktop applications and have little
integration with other business applications.
Today CIOs... (more)
The concept of adding the phone system to your company’s SOA framework
may sound radical. But as IP telephony systems become more commonplace, the
phone system is “just another business application,” and it is
natural to integrate it with other business systems. As vendors begin to
support web services interfaces with WSDL and other tools, IT professionals
are realizing they can execute integration projects that would have required
telecom experts just a few months ago. There are real business benefits of a
web services approach to integrating key IP telephony f... (more)