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Todd Landry

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Top Stories by Todd Landry

The concept of adding the phone system to your company’s SOA framework may sound radical. But as IP telephony systems become more commonplace, the phone system is “just another business application,” and it is natural to integrate it with other business systems. As vendors begin to support web services interfaces with WSDL and other tools, IT professionals are realizing they can execute integration projects that would have required telecom experts just a few months ago. There are real business benefits of a web services approach to integrating key IP telephony functionality with other applications. Business users can see the value of “click to chat” buttons into the CRM application, or conference-call-on-demand buttons in workgroup applications. This session will explore the business value of “Communications Web Services” wi... (more)

SOA Web Services Journal: Opening the Borders of Telecom

In the early days, the birth of desktop computing resulted in technology that provided integration between the computer and the telephone: we call it Computer Telephony Integration or CTI. The concept was delightful to most technology-minded people, but it never really emerged as a ubiquitous desktop solution. Today IP-based telephony for business is a hot and growing market, and many vendors are providing some level of integration with the desktop computer - the most basic is a software-based phone, the most advanced is complete control of user communications and multiple forms ... (more)